Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in good condition and in its original packaging. You’ll also need the receipt or proof of purchase. The item should be in our PO Box before the 30 days have passed after your item shows delivered by the shipping company.

We will only be able to cancel your order within the first 24 hours of placing your order. If more than 24 hours have passed, we are unable to proceed with the cancellation request.

To start a return, contact us at info@shopzenca.com. If your return is accepted, we will send you instructions on how and where to send your package. Please be aware that you will need to send your product back in its original packaging. Items not returned in their original package will be subject to a partial refund. Items not returned in their original package will be subject to a partial refund of 70% of the cost of the Shop Zenca. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@shopzenca.com.

Return Shipping Cost:

If your item is within the first 30 days after its delivery and your item is damaged or the wrong items were delivered, send us evidence at info@shopzenca.com, and a replacement will be sent at no cost in expedited shipment as soon as possible!

Customer remorse: If you bought the wrong product or want to exchange the products, you will be liable to pay the return shipping cost.

Refunds (if applicable)

Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account.

Most banks take between 2-4 business days to complete the refund process and release the amount to your statement. Please contact us at info@shopzenca.com and request your Authorization Number. Provide this number to your bank if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.