Shipping Policy

Shipping Policy

Where we ship

We ship throughout the United States and to most international destinations.

Shipping cost

A flat rate of $4.95 applies to all orders. Shipping is free on orders over $44.

Delivery time

9–15 business days from the day your order is processed. Business days are Monday to Friday, excluding US public holidays. Delivery estimates do not include the handling time described below.

Order handling and cut-off

We process orders Monday to Friday. Orders placed before 4:00pm Pacific Time on a business day are normally processed the same day. Orders placed after 4:00pm PT, or at a weekend or public holiday, are processed on the next business day.

Tracking

You'll receive an email with a tracking number as soon as your order ships. If you haven't received tracking within three business days of ordering, email info@shopzenca.com and we'll check on it.

Carriers

We use USPS for most orders. Larger orders and deliveries to remote locations may go via UPS or FedEx.

Cancelling an order

You can cancel an order at any point before it ships. Email info@shopzenca.com with your order number and we'll cancel it and refund you in full. Once your order has shipped we can no longer cancel it — at that point it's treated as a return under our Refund Policy, which gives you 30 days from delivery.

Delayed or lost parcels

If tracking hasn't updated for 10 business days, or your parcel is marked delivered but hasn't arrived, contact us. We'll open an enquiry with the carrier and either replace the order or refund it.

Questions

Phone (213) 373-6519, Monday to Friday 9:00am–5:00pm PT, or email info@shopzenca.com.